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Delinquency Information and Payment Arrangements
PAYMENT ARRANGEMENTS
If you are unable to make your water/sewer payment, arrangements can be requested by contacting the Utility Billing office at 303.438.6319 by 5:00 p.m. on Wednesday prior to the scheduled disconnection date.  


DELINQUENCY POLICY
  • Charges for water and sewer service are due 15 calendar days following the Bill Date. 
  • If the charges remain unpaid 30 calendar days after the Bill Date, the account is considered delinquent, a past due notice is mailed to the customer, and a $5.00 late charge is assessed.  This notice allows the customer an additional 10 days to pay their bill. 
  • If the bill is still unpaid after that time period, a courtesy call will be made to the telephone number on the account.
 ***Please make sure the phone number on file is up to date.***
  • (Now that the courtesy calls are in effect, we no longer hang door tags at the property.)
  • If no payment is received by Wednesday at 5:00 p.m., water service will be suspended on Thursday.
  • Once service is disconnected, the past due amount, plus a $25.00 re-connection fee, must be paid before service can be restored. 

To re-connect service after business hours, please call 303.438.6400 


RETURNED CHECK/DRAFT CHARGE
  • A $20.00 fee is assessed for checks or drafts that have been dishonored by the bank, credit union, or other financial institution from which they were drawn. 
  • Penalty shall be charged against the account for which the check/draft was written and shall be collected in the same manner as the regular charges for water and sewer service. 



City & County of Broomfield Municipal Code: 13-12-040